Information & Support
People get in touch for support with all sorts of things. Below we have provided some helpful advice on questions we get asked, some of the things people want to talk to us about and some useful links.
Questions we get Asked
What is Counselling?
Counselling lets you speak to someone about your thoughts, feelings and about any problems you might be facing. You'll be speaking with someone who is an expert at listening, understanding and helping. They will never judge and they will always keep what you tell them confidential.
How does it work?
When you meet your counsellor they will introduce themselves and talk through how the whole thing works. They'll help work through why you're there and what you'd like to focus on. Now you don't need to come with all the answers and everything figured out from the start. They'll help guide you to find the subjects to focus on, even if it takes a bit of time. Our counsellors are very experienced at working through problems, so don't worry about feeling nervous about what to say or what it will be like. You're in good company.
Will anyone know what we talk about?
Nope. Everything you say to a counsellor is confidential. They never share it and they never talk about it with people outside of Eye to Eye. The only time they will ever share anything is if they are concerned for your life or the life of someone else.
What will my Counsellor be like?
Friendly, experienced and supportive. They are excellent listeners, they know how to ask the right questions when you don't know what to say, and they are just there to help you work through your worries and thoughts. They will never judge you and they will always be understanding.
Nervous about whether you want counselling?
Sometimes, we all need someone to talk to. It's the most normal thing in the world and so is feeling nervous. Our counsellors are so experienced. You don't need to worry about what you're going to say or how you're going to say it. They've helped thousands of children and young people. You shouldn't worry about whether a problem is too big or too small. Just ask. We're here for you and we never judge.
How can I get counselling?
So, click on the talk to us button and you can see all the different ways you can get counselling, but if you're in doubt then just call us or send us an email. We can help you figure it out.
Here are just some of the things people want to talk to us about
Bullying can take many different forms but it's always essential to understand that it isn't your fault and you are not alone. Our professional counsellors can talk you through some of the issues and offer useful and supportive tips to deal with all forms of bullying.
Problems at home
Every situation is different and having a difficult home life can impact your long term mental health. It's always important to know and understand, you're not alone and we're always available to talk through any issues you may have.
Sexuality, LGBT+, Gender
It's normal to have questions but also it can be hard to talk about them. We're here to make sure that you have a comfortable and safe space to talk about issues of sexuality, gender and everything else.
Abuse can also take many different forms, it's not always physical. We're here to help and support you if you or someone you know is being abused, in all forms.
Stress can come from a variety of situations, stress is the feeling of being under too much mental or emotional pressure. When you are stressed, your body releases stress hormones such as adrenaline and cortisol. Stress is your body’s reaction to help you deal with pressure or threats.
We're here to support you
No matter the issue, we're here to listen and speak with you about a multitude of concerns:
Abuse (including sexual)
Sexual (including orientation)
Below are a number of other charitable organisations that can help you with support and information. Click on a logo and it will take you straight to their webpage.
Tel: 020 7089 5050
Oxford mindfulness centre
CRUSE Bereavement Care RCT/Merthyr
Tel: 01685 876020
Tel: 08452 030405
Survivors of Bereavement by Suicide
Tel: 0844 561 6855
Child Bereavement Network
Tel: 01494 568900
2 Wish Upon A Star
Tel: 01443 853125
Young Minds Tel: 020 7089 5050
Sane Tel: 0300 304 7000
Drug and Alcohol Services
Wales Drug and Alcohol Helpline
Tel: 0808 808 2234
Text DAN 81066
Tel: 01685 880090
Turn Around Project
Tel: 01443 486404
Eating Disorders & Self Harm
Tel: 029 2034 4776
National Self Harm Network
The Butterfly Project
Tel: 0345 634 7650 (Youth-line)
Tel: 0345 634 1414 (helpline)
National Centre for Eating Disorders
Tel: 0845 838 2040
Tel: 08000 50 20 20
Tel: 0844 334 0550
Drop in Clinics (RCT)
Tel: 0800 068 41 41
Survivors of bereavement by Suicide
Tel: 0844 561 6855
A charity dedicated to preventing male suicide
Tel: 0800 58 58 58
General Counselling and Support
Eye To Eye young Peoples Counselling Service
Tel: 01443 202940
Tel: 01443 443443
Tel: 0800 783 3540
Tel: 0800 11 11
Family Institute (Family Therapy)
Tel: 01443 483820
Tel: 0808 800 5000
Tel: 116 123
NHS Direct Wales
Tel: 0845 46 47
Information and support on your mental health
Police Non Emergency
MASH (Multi Agency Safety Hub)
RCT Tel: 01443 742948
Merthyr Tel: 01443 743619