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Information & Support

People get in touch for support with all sorts of things. Below we have provided some helpful advice on questions we get asked, some of the things people want to talk to us about and some useful links. 

Questions we get Asked

What is Counselling?

Counselling lets you speak to someone about your thoughts, feelings and about any problems you might be facing. You'll be speaking with someone who is an expert at listening, understanding and helping. They will never judge and they will always keep what you tell them confidential. 

How does it work?

When you meet your counsellor they will introduce themselves and talk through how the whole thing works. They'll help work through why you're there and what you'd like to focus on. Now you don't need to come with all the answers and everything figured out from the start. They'll help guide you to find the subjects to focus on, even if it takes a bit of time. Our counsellors are very experienced at working through problems, so don't worry about feeling nervous about what to say or what it will be like. You're in good company.  

Will anyone know what we talk about?

Nope. Everything you say to a counsellor is confidential. They never share it and they never talk about it with people outside of Eye to Eye. The only time they will ever share anything is if they are concerned for your life or the life of someone else. 

What will my Counsellor be like?

Friendly, experienced and supportive. They are excellent listeners, they know how to ask the right questions when you don't know what to say, and they are just there to help you work through your worries and thoughts. They will never judge you and they will always be understanding. 

Nervous about whether you want counselling?

Sometimes, we all need someone to talk to. It's the most normal thing in the world and so is feeling nervous. Our counsellors are so experienced. You don't need to worry about what you're going to say or how you're going to say it. They've helped thousands of children and young people. You shouldn't worry about whether a problem is too big or too small. Just ask. We're here for you and we never judge.

How can I get counselling?

So, click on the talk to us button and you can see all the different ways you can get counselling, but if you're in doubt then just call us or send us an email. We can help you figure it out. 

Here are just some of the things people want to talk to us about


Bullying can take many different forms but it's always essential to understand that it isn't your fault and you are not alone. Our professional counsellors can talk you through some of the issues and offer useful and supportive tips to deal with all forms of bullying. 

Problems at home

Every situation is different and having a difficult home life can impact your long term mental health. It's always important to know and understand, you're not alone and we're always available to talk through any issues you may have. 

Sexuality, LGBT+, Gender

It's normal to have questions but also it can be hard to talk about them. We're here to make sure that you have a comfortable and safe space to talk about issues of sexuality, gender and everything else.

Being abused 

Abuse can also take many different forms, it's not always physical. We're here to help and support you if you or someone you know is being abused, in all forms. 

Being stressed

Stress can come from a variety of situations, stress is the feeling of being under too much mental or emotional pressure. When you are stressed, your body releases stress hormones such as adrenaline and cortisol. Stress is your body’s reaction to help you deal with pressure or threats.


Useful Contacts


Below are a number of other charitable organisations that can help you with support and information. Click on a logo and it will take you straight to their webpage. 

Young Minds


Tel: 020 7089 5050

Oxford mindfulness centre



CRUSE Bereavement Care RCT/Merthyr

Tel: 01685 876020

Winston’s Wish

Tel: 08452 030405 


Survivors of Bereavement by Suicide

Tel: 0844 561 6855


Child Bereavement Network

Tel: 01494 568900


2 Wish Upon A Star

Tel: 01443 853125



Young Minds Tel: 020 7089 5050


Sane Tel: 0300 304 7000



Drug and Alcohol Services

Wales Drug and Alcohol Helpline

Tel: 0808 808 2234  

Text DAN 81066


Tel: 01685 880090

Turn Around Project

Tel: 01443 486404



Eating Disorders & Self Harm


Amber Project

Tel: 029 2034 4776


National Self Harm Network


Selfharm UK


The Butterfly Project



Tel: 0345 634 7650 (Youth-line)

Tel: 0345 634 1414 (helpline)

National Centre for Eating Disorders

Tel: 0845 838 2040



LGBT Issues

Stonewall Cymru

Tel: 08000 50 20 20


Tel: 0844 334 0550


Visible Project-Merthyr

Click Here


Sexual Health


Drop in Clinics (RCT)

Click Here




Tel: 0800 068 41 41


Survivors of bereavement by Suicide

Tel: 0844 561 6855



A charity dedicated to preventing male suicide 

Tel: 0800 58 58 58



General Counselling and Support

Eye To Eye young Peoples Counselling Service

Tel: 01443 202940

School Nurses

Tel: 01443 443443


Tel: 0800 783 3540

Child Line

Tel: 0800 11 11

Family Institute (Family Therapy)

Tel: 01443 483820


Tel: 0808 800 5000


Tel: 116 123

NHS Direct Wales 

medical helpline

Tel: 0845 46 47


Information and support on your mental health

Police Non Emergency

Tel: 101


Social Services

MASH (Multi Agency Safety Hub)

RCT Tel: 01443 742948

Merthyr Tel: 01443 743619

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